Cancellation policy

Cancellation Policy

At Orena, we want you to be completely satisfied with your order. This policy explains how you can cancel an order or a recurring delivery.

Cancelling an order

You can cancel your order free of charge as long as it has not been shipped yet. Orders are usually processed within 24 to 48 hours, so please contact us as soon as possible at contact@orenacosmetic.com with your order number.

If your order has already shipped, it can no longer be cancelled, but you remain covered by our 90-Day Money-Back Guarantee described in our Refund Policy.

Recurring deliveries

If you signed up for recurring deliveries, there is no commitment: you can pause, skip or cancel at any time before your next billing date by contacting us at contact@orenacosmetic.com. Cancellations received after a delivery has been processed take effect from the following delivery.

Refunds after cancellation

Approved cancellations are refunded to the original payment method within 5 to 10 business days.

Contact

Our team is available Monday to Saturday, 9 AM to 10 PM EST, and replies within 24 hours: contact@orenacosmetic.com.